Drawdown
Billing & Consumer Rights Policy

Subscriptions, Cancellations
& Refund Policy

Clear, transparent rules governing your Drawdown subscription and consumer rights.

At a Glance: Subscription & Guarantee Rules

Automatic Renewal: Subscriptions renew automatically until cancelled before the next billing date.
Self-Service Cancellation: Cancel online anytime from Account → Billing via Stripe portal.
7-Day Guarantee: Voluntary money-back guarantee on your initial paid subscription or upgrade.
Immediate Access: Instant access upon checkout with no hidden lock-in periods.

1. Subscription Cycles & Automatic Renewal

Drawdown provides recurring subscription tiers (including Signal Centre, Foundation, Edge, and The Floor). Billing occurs in advance on a recurring monthly or annual schedule depending on your chosen plan.

Automatic Renewal Notice: Your subscription will automatically renew at the end of each billing period for the same duration unless you cancel before your next billing date. The next billing date is displayed within your Account Settings dashboard.

2. How to Cancel Your Subscription

We believe cancelling your subscription should be as simple as signing up. You do not need to call us on the phone, join a Discord voice channel, or answer sales retention questions.

Step-by-Step Cancellation Steps:

  1. Log in to your Drawdown account dashboard.
  2. Click on your profile avatar and select Account Settings → Billing.
  3. Click Manage Subscription / Cancel Subscription to open the secure Stripe Customer Portal.
  4. Confirm cancellation. An immediate confirmation notice will appear on screen, and a confirmation email will be sent to your inbox.

Note: Cancelling stops future renewals. You retain full access to your paid tier features until the end of your current paid billing period.

3. Seven-Day Voluntary Money-Back Guarantee

In addition to your statutory rights, Drawdown offers a voluntary 7-day money-back guarantee.

  • Scope: Applies to your first initial paid subscription purchase or your first paid subscription tier upgrade.
  • Timeframe: Your request must be sent by email to support@drawdown.trading within 7 calendar days of the charge.
  • Method: Refunds are processed back to the original payment method via Stripe within 5–10 business days.
  • Access: Upon refund approval, paid subscription access terminates immediately.

Subsequent recurring monthly or annual renewal charges are managed under our standard cancellation policy rather than being treated as new initial purchases.

4. Digital Access & Statutory Rights

Drawdown provides immediate access to digital content, market tools, and Signal Centre analysis upon purchase. At checkout, you expressly request that Drawdown begins providing services immediately.

Nothing in our policies affects or limits statutory consumer rights under the UK Consumer Rights Act 2015 or Consumer Contracts Regulations 2013 where applicable.

5. Questions & Support Assistance

If you have questions about a charge, need help cancelling, or wish to request a guarantee refund, contact our support team directly:

Email: support@drawdown.trading